Customer Care Representative

Job Title: Customer Care Representative

Job Description:
We are seeking a dedicated and customer-oriented Customer Care Representative to provide excellent service and support to our clients. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience across all communication channels.

Key Responsibilities:

Respond to customer inquiries via phone, email, social media, or in person

Provide accurate information about products, services, and company policies

Handle and resolve customer complaints in a timely and professional manner

Process orders, forms, applications, and requests

Follow up with customers to ensure issues are resolved and satisfaction is achieved

Maintain detailed records of customer interactions and transactions

Escalate complex issues to the appropriate department when necessary

Build and maintain strong customer relationships

Meet performance targets such as response time and customer satisfaction

Requirements:

Minimum of a secondary school certificate or equivalent (OND/HND/BSc is an advantage)

Proven experience in customer service or a related role is a plus

Strong communication and interpersonal skills

Ability to remain calm and professional under pressure

Good problem-solving and conflict resolution skills

Basic computer literacy and familiarity with customer service tools

Ability to multitask and manage time effectively

Preferred Qualifications:

Experience with CRM systems or customer support software

Strong listening skills and attention to detail

Positive attitude and a customer-first mindset

Work Environment:
This role typically operates in an office or call center environment and may require working in shifts, including weekends or holidays, depending on business needs.